WPC Whatsapp order button Privacy Policy
Last updated: August 8, 2026
WPC Whatsapp order button (“the App”, “we”, “us”, or “our”) provides WhatsApp order button functionality (“the Service”) to merchants who use Shopify to power their online stores.
This Privacy Policy explains how we collect, use, and protect information when you install or use the App in connection with your Shopify store.
1. Personal Information the App Collects
When you install the App, we may receive certain information from your Shopify account that is necessary to provide and operate the Service, including:
- Merchant information: Your Shopify store name, merchant name, email address, and other basic store/account information made available to the App.
- Store information: Information necessary to identify and configure the App for your Shopify store.
- Product information: Product information required to display and configure WhatsApp order buttons, such as product title, price, product URL, and related product information.
The App only requests and accesses information necessary to provide its functionality.
Customer Information
The App does not collect, store, or maintain customer personal information from your Shopify store for its own databases.
When a customer clicks a WhatsApp order button, the App redirects the customer to WhatsApp with the relevant order/product information that has been configured for the button. The App does not operate or control the customer’s WhatsApp account or the customer’s communications within WhatsApp.
Information sent through WhatsApp is subject to WhatsApp’s own privacy policy and terms of service.
2. Information Collected Automatically
When you use the App, we may collect limited technical information necessary to operate, secure, and improve the Service. This may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Date and time of access;
- Basic diagnostic and log information.
We do not use this information to create profiles of your customers or to track customers across unrelated websites.
3. Cookies
The App may use cookies or similar technologies where necessary to provide functionality, maintain sessions, remember settings, or improve the reliability of the Service.
Cookies are small data files stored on your device or computer.
You can generally configure your browser to refuse cookies or notify you when cookies are being used. Disabling certain cookies may affect some functionality of the App.
For more information about cookies, you may visit:
4. How We Use Personal Information
We use the information we collect to:
- Provide, operate, and maintain the App;
- Create and manage WhatsApp order buttons;
- Configure the App for your Shopify store;
- Provide customer support;
- Communicate with merchants regarding the App;
- Monitor and troubleshoot technical issues;
- Improve and optimize the App;
- Maintain the security and integrity of the Service;
- Comply with applicable laws and regulations.
We do not sell personal information.
We do not use customer information obtained through Shopify for advertising or behavioral profiling.
5. Sharing Your Personal Information
We may share limited information with trusted third-party service providers when necessary to operate and maintain the App. Such providers may assist with hosting, infrastructure, analytics, security, customer support, or other services required to operate the App.
These service providers are permitted to process information only as necessary to provide services to us and are expected to protect the information they receive.
Shopify
The App operates in connection with Shopify and may access information through Shopify’s APIs as permitted by Shopify’s platform requirements.
The primary purpose of the App is to redirect customers to WhatsApp when they click a WhatsApp order button. The App does not store the customer’s WhatsApp conversations.
Once a customer is redirected to WhatsApp, any information exchanged through WhatsApp is handled by WhatsApp and is subject to WhatsApp’s applicable policies.
We may also disclose information if reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes;
- Respond to lawful requests from government authorities;
- Protect our rights, property, or safety;
- Detect, prevent, or address fraud, security, or technical issues.
6. Data Retention
We retain merchant information only for as long as reasonably necessary to provide and maintain the App and fulfill the purposes described in this Privacy Policy.
Because the App does not maintain a database of customer personal information, we do not retain customer information for our own purposes after the customer is redirected to WhatsApp.
When you uninstall the App, we will delete or anonymize information associated with your store where reasonably necessary and subject to legitimate legal, security, or operational requirements.
7. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Request a copy of your personal information.
To exercise these rights, please contact us using the contact information provided below.
If you are a Shopify merchant, you may also manage or request deletion of information through Shopify where applicable.
9. Children’s Privacy
The App is intended for Shopify merchants and businesses and is not directed toward children.
We do not knowingly collect personal information directly from children.
10. International Data Transfers
Your information may be processed or stored in countries other than the country in which you reside. Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are conducted in accordance with applicable privacy requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the App, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
WP Coders
Email: info@wpcoders.co.uk
Address: Bahadurabad, Karachi, Pakistan